Legal

Fair Housing Policy

The Will House U Team is committed to ensuring equal housing opportunities for all people, regardless of protected class.

Last Revised

April 23, 2026

Office Address

361 Newbury St., #312
Boston, MA 02115

Compliance Contact

team@willhouseu.com

No Discrimination

We refuse all discriminatory instructions and practices

Full Transparency

Clear, honest communication in all transactions

Equal Access

Same services and terms for all qualified applicants

Accountability

Zero tolerance policy for fair housing violations

01

Our Commitment

The Will House U Team is unconditionally committed to fair housing practices. We pledge to provide equal housing opportunities to all people, regardless of race, color, national origin, religion, sex, familial status, disability, age, or any other protected characteristic.

Our agents are trained and required to refuse any discriminatory instructions from clients or colleagues. Any request to discriminate in any aspect of a transaction—including steering, blockbusting, or selective availability—will be immediately refused and reported.

The Will House U Team's Non-Negotiable Position

The Will House U Team will never act on discriminatory client requests, period. Violations of fair housing principles result in immediate termination and referral to state licensing authorities.

02

Governing Laws

  • •Fair Housing Act (Title VIII of the Civil Rights Act of 1968)
  • •Equal Credit Opportunity Act (ECOA)
  • •Civil Rights Act Title VIII and subsequent amendments
  • •Massachusetts General Law Chapter 151B (Discrimination Against Disabled Persons)
  • •City of Boston Fair Housing Ordinance (301 CMR 17.00)
  • •Americans with Disabilities Act (ADA)
03

Protected Classes

Race

Federal

Color

Federal

National Origin

Federal

Religion

Federal

Sex

Federal

Familial Status

Federal

Disability

Federal

Age

MA Law

Ancestry

MA Law

Marital Status

MA Law

Sexual Orientation

MA Law

Gender Identity

MA Law

Source of Income

Boston

Veteran Status

MA Law

Genetic Information

MA Law

Immigration Status

Boston

04

Prohibited Conduct

Steering

Guiding people toward or away from neighborhoods based on protected characteristics.

Blockbusting

Inducing sales through predictions of neighborhood change based on race or other protected status.

Redlining

Refusing to lend or provide services in certain geographic areas based on discriminatory factors.

Discriminatory Advertising

Using language or imagery that discourages or excludes protected classes.

Unequal Terms

Offering different prices, conditions, or services based on protected characteristics.

Refusing Accommodations

Denying reasonable accommodations for people with disabilities.

Selective Availability

Claiming properties are unavailable to certain individuals based on protected status.

Discriminatory Financing

Offering different loan terms or conditions based on protected characteristics.

05

Agent Obligations

  • •Provide equal service to all clients and customers regardless of protected status
  • •Show all properties without steering or selective availability
  • •Never make assumptions about housing preferences based on protected characteristics
  • •Refuse any client instruction that involves discrimination
  • •Complete fair housing training annually and pass a certification exam
  • •Report any fair housing violations they witness to management immediately
  • •Accommodate reasonable requests from people with disabilities

Violation Consequences

Agents who violate fair housing principles face immediate termination and are referred to the Massachusetts Board of Registration of Real Estate Brokers and Salespersons for license revocation proceedings.

06

Accessibility & Reasonable Accommodations

  • •Physical modifications to properties (ramps, grab bars, accessible parking) are reasonable accommodations under the Fair Housing Act
  • •We provide information in accessible formats (large print, braille, electronic formats) upon request
  • •Multifamily properties built after March 13, 1991 must be designed for accessibility under Fair Housing Accessibility Guidelines
  • •Service animals and emotional support animals are permitted; pet policies do not apply to them
07

Advertising Standards

  • •Every advertisement must display the Equal Housing Opportunity logo and statement
  • •No language or imagery that discourages protected classes from inquiring
  • •Property descriptions must be demographic-neutral and fact-based
  • •The Will House U Team conducts regular internal audits of all advertising content
  • •Third-party platforms (Zillow, Realtor.com) must also comply with fair housing standards

Equal Housing Opportunity

All advertising states: "We are an Equal Housing Opportunity provider. We do not discriminate based on race, color, religion, sex, handicap, familial status, or national origin."

08

Massachusetts & Boston Protections

  • •Source of income (including housing vouchers) — protected statewide
  • •Sexual orientation and gender identity — protected statewide
  • •Age — protected statewide under M.G.L. c. 151B
  • •Ancestry and genetic information — protected statewide
  • •Marital status — protected statewide
  • •Immigration status — protected under Boston Fair Housing Ordinance

Important Timeline

Complaints to the Massachusetts Commission Against Discrimination (MCAD) have a 300-day filing window from the alleged violation date.